FAQ

OUR SHOP :

Our shop is now open from Monday to Friday from 11am to 6pm and at weekends from 10am to 7pm. 

Delivery & shop :

Delivery is still available, in Paris, in France and abroad. The click & collect is also available every day of the week.

OUR BRAND :

What is Maison Gazelle ?

Maison Gazelle is the alliance between Moroccan refinement and French elegance. 
Maison Gazelle is the alliance between Moroccan refinement and French elegance. This alliance is expressed in the pastry with our emblematic gazelle horn but also in the field of cooking or grocery.

Who is behind Maison Gazelle ?

It is the Chef and founder Sara Boukhaled, a passionate French-Moroccan woman.  Proud of her dual culture, she achieves her dream by creating Maison Gazelle.

Where can we find our collection ?

Our creations are available in our boutique (11th arrondissement of Paris), and in others exceptionals places that you can find in the "Shops" section.

OUR GAZELLE HORNS : 

What flavors are on offer ?

Our signature flavors are: Almond & orange blossom water, Almond & rose water, Almond, preserved Lemon & cardamom, Roasted almond and sesame, Chocolate, almond & bergamot and Piedmont hazelnut. Several seasonal flavors join the collection over the seasons and according to our desires. 

Do you have VEGAN flavors ?

Not yet unfortunately, but we are working on it !

Do you have GLUTEN FREE flavors ?

Yes, they are on order :
Orders@maisongazelle.com

Where are your gazelle horns made ? 

In our laboratory in the 11th arrondissement of Paris. If you come to enjoy a tea time, you will be able to see us making them!

Are your gazelle horns very sweet ?

Not at all, that's what makes our gazelle horns so unique. We have deliberately reduced the initial sugar content. With our recipes, we wish to sublimate raw ingredients sourced with passion such as raw almonds, pure orange blossom water, or our hazelnut rather than enriching our gazelle horns with sugar or butter.

Which allergens are present ?

Eggs, cereals containing gluten, nuts, milk (butter), sesame seeds.

CONSERVATION OF GAZELLE HORNS

How long can you keep your gazelle horns ?

You can keep them for ten days.

How should I store them ?

We advise you to keep them at room temperature. Either in their boxes or, for a better conservation in a hermetically sealed box.

Can I freeze them?

We do not recommend thawing them in order to keep their original texture between the crispness of the outer dough and the fondant of the inner dough.

SPECIAL & CUSTOM ORDERS

Do you make large batches for special occasions ?

Obviously it is possible, we have an offer dedicated to events such as weddings, seminars, or business gifts.
Just contact us at : Orders@maisongazelle.com.

ORDER & DELIVERY

Home deliveries (Paris) & click-and-collect

You are Parisian and would like to have your order delivered to your home? This is quite possible thanks to our couriers (by bike), we assure you a delivery in less than 4 hours. Do you want to place an order and come and collect it yourself? This is possible every day from 11am. to 6pm.

How to order ?

All you have to do is going to the E-SHOP section, choose the box that suits you, your perfumes and your delivery method. Once the order is validated and payment is made, you will receive a confirmation email with your order number and your tracking number (if it concerns a shipment outside of Paris)

What are your delivery options ?

We have 4 delivery options.

1) Delivery by courier in Paris in less than 4 hours (6 €)

2) Click & collect in store at 2 rue Jean Macé, 1th arrondissement of Paris, from 11:00 a.m. to 6:00 p.m. (Free)

3) Delivery by Chronopost in France in 24/48 hours (working days). (€ 6.90)

4) Delivery by Chronopost abroad in 24/48 hours (working days) (€ 11.00).

Do I have to be present to receive my delivery ?

If it is a delivery by courier in Paris, you will need to be present to receive your order, you can call us to specify your preferred time slot at 07 68 09 05 86 or at orders@maisongazelle.com.

If it is a delivery via Chronopost, then you can follow the progress of your delivery using your tracking number, in order to make yourself available.

Can I modify my order ?

Yes it is possible, just write to us at orders@maisongazelle.com, and we will do our best to help you!

What are the countries where I can be delivered ?

We can deliver to you in all European countries.

GENERAL INFORMATIONS ?

What should I do if my pastries arrive damaged ?

If you notice that your order arrives damaged upon receipt, please send us photos and a description of the condition of your pastries to orders@maisongazelle.com within 24 hours of receipt.

What  should I do if my order has not been delivered ?

If your delivery has not arrived by the end of the day, please email us at orders@maisongazelle.com

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